Welfare Officer (multilingual)

The Welfare Officer is responsible for overseeing the operations at a designated KaFra housing location and ensuring order, peace, and cleanliness on and around the location. Housing-related complaints from residents, neighbors, and other stakeholders are promptly addressed to guarantee living comfort and, where possible, improve it. The duties of a Welfare Officer are highly varied, and no day is similar.

Full-time: 40 hours
Location: The Netherlands

• Point of contact for residents at the housing location, through on-site presence and holding office hours.
• Point of contact for neighbors and stakeholders.
• Point of contact for the Housing departments at client organizations.

• Overseeing the work of third parties on the location.
• Management and first-line safety of the housing location.
• Inspection of homes and residents for order, cleanliness, safety, hygiene, and inventory.

• Inspection of residents’ sleeping areas before arrival and upon departure.
• Minor technical maintenance and cleaning.
• Additional administrative tasks, including the registration and management of resident and visitor data.
• Preparation of progress reports and monthly planning reports for the Director of Operations.

• Proper execution of management tasks related to legionella prevention and pest control.
• Landscaping and removal of litter around the location.
• Addressing residents about compliance with KaFra house rules and notifying the security & control department in case of violations.

• MBO+ work and thinking level.
• Experience in directing and supervising human behavior.
• A valid driver’s license (category B).
• At least a good command of the English language, both spoken and written; preferably also knowledge of Polish or another language spoken by residents at the location, such as Ukrainian, Romanian, Bulgarian, or Hungarian.
• Familiarity with Microsoft Office applications.
• Experience in general administrative skills.
• Customer-oriented, flexible, and decisive,

• A competitive salary.
• A company phone and laptop.
• Housing.
• Various training opportunities, such as hospitality and stress management.
• Access to the GoodHabitz learning platform